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Frequently Asked Questions

  • What is TourPhotographer.com?
  • TourPhotographer.com works directly with bands to offer high-quality concert photos to fans. Unlike some unlicensed photos available online from secondary sellers, our photos are the only legal, authorized photos that are personally approved by the artist and their management.

  • Why should I buy photos from TourPhotographer.com?
  • Our photographer travels with the band, granting him unprecedented access to get the best onstage and behind-the-scenes photos. Press photographers who cover shows are restricted to shooting the first two songs only. Our photographer'™s all-access pass enables him to shoot the entire show from different locations, capturing key moments and unique angles that you won't see anywhere else. You might even see yourself in the crowd, as we sometimes shoot from the stage looking out at the audience!

  • Are these "real" photographic prints?
  • Yes! Your pictures are printed on genuine Fujicolor Crystal Archive Photographic Paper and are rated to last for generations. We use a Premium Lustre Finish for a look and feel that has the color richness and "pop" of glossy paper, but acts like matte since it doesn't pick up fingerprints easily.

  • Will my print look exactly like it does on the site?
  • Each image is individually prepared for the highest quality photographic reproduction. The print may look lighter or darker since every monitor is calibrated differently. Every photo has a white border with the band's name and/or logo, as well as the date and location of the show printed at the bottom.

  • When will I see the pictures from my show?
  • All our photos are approved by the artist before they are available for purchase. This process is usually complete within three days of the show. However unforeseen delays may occur on rare occasions.

  • Did you cover the show in my city?
  • We're not always able to cover every single show on a tour. If you don't see the photos online within three days, then we probably didn't cover it.

  • When will I receive my photos?
  • It takes two to three days for your photos to be printed. Your order is shipped from our lab in the United States on the first business day after printing. Shipping time is based on the option you select at checkout. (Please note: there is no shipping on weekends and public holidays. Orders processed on those days will be shipped on the following business day.)

  • Do you ship to countries outside of the United States?
  • Absolutely! All international shipments are sent via the US Postal Service'™s Global Priority Mail. They are packaged to get through customs without any problems. But if you haven't received your order within 15 business days after shipping, please contact us. Be sure to include your order number so we can resolve the situation immediately.

  • What if my order hasn't arrived or my photos were damaged in shipping?
  • While shipping problems are rare, there have been incidents of postal employees attempting to fit our heavy cardboard packaging into a tiny mail slot. If you are not completely satisfied with your order, please contact us. Be sure to include your order number so we can rectify the situation immediately.

  • Who is behind this site?
  • TourPhotographer.com was founded by award-winning photographer and Canon Explorer of Light, David Bergman. David is a New York based music, portrait, and sports photographer. He has been Bon Jovi's Official Tour Photographer since 2010 - documenting the band on stage and on the road, in more than 30 countries, on 6 continents.

    Before moving to New York City in 2001, David was a photojournalist at The Miami Herald, covering news and sporting events around the world. His photos have since appeared in many major publications including Sports Illustrated, Entertainment Weekly, People Magazine, Time Magazine, and the New York Times.

    In addition to working with bands on tour and other celebrity clients, David Bergman is a photographer with a diverse repertoire which includes:

    • 13 Sports Illustrated covers and hundreds of major international events, including 5 Olympic Games, the Super Bowl, World Series, NBA Finals, NCAA Championships and more.
    • Photographing 6 U.S. Presidents - with his high-resolution GigaPan of President Obama's First Inaugural Speech being viewed by over 30 million people.
    • Producing a 20,000 megapixel image at Yankee Stadium which was printed and displayed 130 feet wide.

    David is also an engaging, passionate public speaker and educator. Formerly a charter member of Apple's prestigious Aperture Advisory Board - David now serves on the design board for Think Tank Photo, and is an AdoramaPix Ambassador. David currently hosts Two Minute Tips with David Bergman, a weekly web series for AdoramaTV. To learn more about David, check out his portfolio.

  • Do you have any other bands' photos available for sale?
  • We've also worked with The Barenaked Ladies, Hanson, Vertical Horizon, and Pat McGee. Those images are not currently on the site, but you can contact us if you're looking for something specific.

  • How do I find out about upcoming shows, discounts, and contests?
  • We are very social. You can follow tour photographer David Bergman on Instagram, Twitter and Facebook for all the information about upcoming shows, discounts, and contests.

    Do you have a question that doesn't appear in this section?

    For anything else - Contact us!