Frequently Asked Questions
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What is TourPhotographer.com?
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TourPhotographer.com works directly with bands to offer high-quality concert photos to fans during a tour. Unlike other pictures you might find online, our photos are all 100% legal and approved by the band and their management.
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Why should I buy photos from TourPhotographer.com? -
Our photographers travel on the road with the band and have the best access to make great pictures. The limited number of press photographers who cover the shows are usually restricted to shooting the first few songs from only one position. Our photographer has an all-access pass and is able to shoot the entire show from different locations to get unique angles and capture key moments that you won't see anywhere else. Sometimes we shoot from the stage looking out at the audience and you might see yourself!
In addition, our photos are the ONLY legal, authorized photos from the tour that are approved by the artist. If you find photos for sale on sites like ebay, they are probably breaking the law and also hurting the musicians by selling unlicensed merchandise.
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Are these "real" photographic prints? -
Yes! Your pictures are printed on genuine Fujicolor Crystal Archive photographic paper and are rated to last 200 years. We use a premium lustre finish for a look and feel that has the color richness and "pop" of glossy paper but acts like matte since it doesn't pick up fingerprints too easily.
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What's with all the charities? -
Philanthropy has always been an important part of TourPhotographer.com. From the very beginning, we decided that a portion of all our profits (usually 20%) would be donated to organizations that are important to us or to the artist we're photographing.
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Will my print look exactly like it does on the site? -
Each image is individually prepared for the highest quality photographic reproduction. The TourPhotographer.com watermark is not on the printed photo, allowing you to see the finest details in every print. Every photo has a white border with the band's name along with the date and location of the show printed at the bottom (click for sample).
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When will I see the pictures from "my" show? -
Sometimes you'll see them by the time you get home from the concert! Since all of our photos are approved by the artist before they go online, there will occasionally be slight delays. However, we usually have the photos online within 24 hours.
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Did you cover the show in <city>? -
Occasionally, we'll only cover a portion of a particular tour. If you don't see the images online within 48 hours after the show, then we probably didn't cover it.
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When will I receive my photos?
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It takes one or two days for your pictures to be printed. Your order is shipped on the next business day after printing from our lab in the United States. Please note that there is no shipping on Saturday or Sunday and orders processed on those days will go out on Monday. Shipping time is based on the option you select at checkout:
- Next business day via Fedex.
- Second business day via Fedex.
- US Postal Service Priority Mail can take up to 6 business days, but normally arrives on the second business day. This is the most economical option that also includes a tracking number.
- US Postal Service First class mail can take up to 9 business days to arrive. It's usually faster than that, but we can't guarantee the speed of the USPS service. NOTE: First class mail cannot be tracked. We highly recommend using Priority Mail instead since you will receive a tracking number from the USPS.
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Do you ship to Canada and other locations outside of the United States?
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Absolutely. All international shipments are sent via US Priority Mail. They are packaged so that they should get through customs without any problems, but if you haven't received your order within 15 business days after shipping, please let us know by sending an email to Info@TourPhotographer.com. Make sure to include your order number so we can resolve the situation immediately.
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How can I find out about future shows, contests, and discounts?
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You can join our mailing list! Send a blank email to Info@TourPhotographer.com with the word SUBSCRIBE in the subject line.
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Who is behind this site?
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TourPhotographer.com was founded by award-winning photojournalist David Bergman. In addition to his work with bands on tour, David's images have appeared in many major publications from Sports Illustrated and Entertainment Weekly to People, Time, and The New York Times.
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What if my order hasn't arrived or my photos were damaged in shipping?
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While shipping problems are rare, we do occasionally hear of a postal employee who likes to try and stuff our heavy cardboard packaging into a tiny mail slot. If you are not completely satisfied with your order, please let us know by sending an email to Info@TourPhotographer.com. Make sure to include your order number so we can correct the situation immediately.
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Any other questions? Contact us!
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